Delivery Scams: How They Work and What to Watch Out For
Learn how to recognize fake delivery notifications and protect yourself from scams by spotting the warning signs of fraudulent messages.
Delivery scams have become increasingly common, especially with the rise of online shopping. Scammers send fake SMS messages or emails pretending to be from well-known delivery companies like FedEx, UPS, DHL, or national postal services. These messages often claim that a package couldn't be delivered, that a small fee is required, or that you need to confirm your address.
The goal? To trick you into clicking a link that either steals your personal information, installs malware, or requests an unnecessary payment.
Things to Look Out For in Delivery Scams
Urgent Language: Scammers use phrases like “Your package is on hold” or “Final attempt to deliver” to create panic and pressure you into acting quickly.
Fake Links: Fraudulent messages often contain links that look similar to official courier websites but have slight misspellings or extra characters.
Unexpected Fees: Scammers may claim you need to pay a small “redelivery fee” or “customs charge” to release your package. Legitimate couriers do not request payment this way.
Requests for Personal Information: A real delivery company will never ask for sensitive details like passwords, bank information, or identification numbers via email or SMS.
Spoofed Identities: Scammers may use fake sender names or email addresses that mimic well-known delivery services like FedEx, UPS, Royal Mail, or DHL. Always verify with the official website if you’re unsure.
Subject: Urgent: Your Package Is On Hold!
Dear Customer,
We attempted to deliver your parcel today but were unable to reach you. To reschedule delivery, please verify your details and pay the outstanding fee of $2.99.
Click here to update your information: [fake link]
– The USPS Team
Subject: Shipping Notice – Action Required!
Hello,
Your package with tracking number #123456789 is being held due to incomplete payment. Please complete the outstanding shipping fee to avoid delays.
[Click here to pay] (fake link)
– DHL Express
Subject: Important: Your FedEx Delivery Failed!
Dear [Your Name],
A package is on its way to you, but we need to confirm your address. Failure to do so may result in the package being returned to sender.
Confirm your address now: [fake link]
– FedEx Support Team
Email Examples
(These emails often contain official-looking logos and formatting, but the sender's email address or links will be suspicious.)
Your package delivery has failed due to an incorrect address. Update your details here: [fake link]
USPS: Your package is being held due to unpaid shipping fees. Pay now to avoid return: [fake link]
DHL: Your parcel is ready for delivery. Track and confirm your address: [fake link]
FedEx: Final notice! Your package will be returned unless you confirm delivery today: [fake link]
Royal Mail: You have an undelivered package. Reschedule delivery here: [fake link]
Text Message Examples
Verify Communications Directly
If you receive a suspicious message, contact the provider directly using the official contact details on their website. Avoid using links or phone numbers provided in the message.
Report Suspicious Messages
Forward scam emails to the provider. Reporting scams helps authorities take action against fraudsters.
Check Your Online Account
Log in to your account by typing the website address in directly to avoid phoney links. If you have an account warning it will, in most cases, be available from your account.
Educate Yourself and Others
Stay informed about common scams, and share information with friends and family to help them avoid falling victim. Remember the SCAM method, Stop, Check, Ask and Monitor!
Look at the sender’s email address or phone number – Scammers often use random or slightly altered addresses (e.g., “fedex-support@delivery-alert.com” instead of an official FedEx domain).
Check for spelling and grammar mistakes – Official companies rarely make these errors.
Be suspicious of urgency – Scammers push you to act fast before you have time to think.
Verify tracking numbers – Go directly to the official courier website and enter the tracking number.
Never enter personal details or payment information from a link in a message – If in doubt, contact the delivery company directly.
The Role of BeScamAware
The BeScamAware website is a valuable resource for learning about the latest scam tactics. Visit our site for tips, examples, and guidance to keep yourself safe. Stay alert, stay safe and remember the SCAM Method.
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